Our leadership team is dedicated to the highest standards of quality for our customers.
President & Chief Operating Officer
Kay Andrews, President and COO of PGBA, is responsible for company oversight which encompasses executive management of all PGBA contracts. This includes all operational and support activities for TRICARE Managed Care Support, the Veterans Affairs Community Care Network (VA CCN), the North Carolina Department of Adult Corrections (NC DAC), and the South Carolina Department of Health and Environmental Control (SC DHEC) contracts.
With nearly 40 years of experience in federal healthcare program administration, Kay has held various positions at PGBA with the majority of her tenure in senor leadership roles. Her expertise spans claims processing, customer service, systems testing, quality assurance, reporting, medical affairs, contract acquisition and strategic planning initiatives.
Kay is a graduate of Clemson University. She is an active member of the Florence community and serves on the Florence County United Way board of directors.
Vice President & Chief Financial Officer
Mike Gurrera, Vice President & Chief Financial Officer, is responsible for all financial and accounting activities associated with the fiscal administration of the healthcare benefit costs for each contract held by PGBA.
Mike began his career in the healthcare industry over 39 years ago as a staff accountant and has held several positions within PGBA's fiscal service division. In his previous position as Assistant Vice President of Cost and Budget, he was responsible for product profitability reporting, budgeting and financial analysis, government accounting contract compliance, business proposals for government contract acquisitions, and preparation of government program financial statements.
Mike received his Bachelor of Science in Accounting from West Liberty State College an a Master of Science in Business Administration from the University of South Carolina. He obtained his Certified Management Accountant and Certified Public Accountant licenses with designations.
Vice President, Operations
Jamie Watson serves as Vice President of PGBA, currently leading the Optum Veterans Affairs Community Care Network (VA CCN) Regions 1, 2 and 3. In this role, she provides executive oversight for claims processing, customer service, provider data management and systems support.
Jamie's managed healthcare career spans several decades starting with the Civilian Health and Medical Program of the Uniformed Services (CHAMPUS) in 1990. She assumed her first management role in 1992 as a CHAMPUS Customer Service Supervisor and has held many positions at PGBA, each with increasing responsibility including Operations Manager, Director, and Assistant Vice President. She has overseen teams in all areas of healthcare for various government contracts including TRICARE, Medicare Advantage and VA CCN.
Jamie earned a Bachelor of Science degree in Workforce Education and Development from Southern Illinois University. She is an active member of the Florence Community and serves as President of the Pee Dee Coalition - Florence Chapter board of directors.
Vice President, Operations
Jordan Evans, Vice President of PGBA, oversees the Health Net Federal Services (HNFS) TRICARE operation as well as PGBA State contracts. He provides executive oversight of document intake and control, Electronic Data Interchange (EDI) support areas, claims processing, customer service, systems support, medical affairs and provider data management.
With more than 37 years of managed healthcare experience, Jordan started his career in 1986 and has held numerous positions with increasing responsibility throughout his tenure. He has overseen teams for various government contracts including TRICARE, VA Choice and Medicare Advantage. Prior to his current role, Jordan served as Assistant Vice President of Operations in which he was responsible for a variety of functions including systems oversight and testing, government reporting, facilities and operations management.
Jordan earned his Bachelor of Business Administration degree from Francis Marion University. He is an active community member and has served as a board member for Lighthouse Ministries, the Florence Breakfast Rotary and the American Red Cross.
Vice President, Performance Excellence & Growth Strategies
Heather McMillan serves as the Vice President of Performance Excellence and Growth Strategies at PGBA. In this role, she leads the business development team dedicated to identifying and pursuing new opportunities in the public sector at the federal, state and local levels. She spearheads efforts in all growth strategies, including training, career development, procurement, and proposal management. She is also responsible for PGBA performance and reporting, quality assurance, quality management, web development, employee engagement, community impact and strategic planning.
With decades of experience in claims processing and federal healthcare contracts, Heather brings an extensive base of knowledge to the PGBA family. She has held numerous positions at the company over the last 26 years, including Operations Manager, Contract Administration Manager and Operations Director. Most recently, Heather served as Assistance Vice President of PGBA, where she provided executive oversight for claims processing, customer service support, provider data management and systems support for the TriWest Veterans Affairs Community Care Network (VA CCN) operation.
Heather received a Bachelor of Business Administration degree in Economics from Francis Marion University. She is an active community member and provides executive oversight for PGBA charitable activities.
Vice President, Operations
Stephany Delaine, Vice President of PGBA, oversees the TriWest Veterans Affairs Community Care Network (VA CCN) Regions 4 and 5 and PGBA Emerging Markets. She provides executive oversight of claims processing, customer service, provider data management and systems support.
She started her career with the company in 1995 and continued to attain roles with increasing responsibility. With more than 28 years of healthcare experience, Stephany has served as director of various contracts specializing in customer service including: TRICARE for Life, 1-800 Medicare Call Center Operations, J15 Medicare Part A, Major Group Operations and VA CCN Regions 1, 2 and 3. Prior to her current role, she served as Assistant Vice President for Major Group, BlueCross BlueShield of South Carolina.
Stephany earned a bachelor's degree from the University of South Carolina. She is a proud member of the Darlington County community, where she serves on the board of directors for the Mercy Medical Clinic and actively participates in community services for other non-profit organizations.
Vice President, Operations
Jackie Hinson, Vice President of PGBA, oversees the TriWest T-5 TRICARE operation. She provides executive oversight of claims processing, customer service support, systems support and provider data management.
Jacki began her career with PGBA as a customer service representative and has held numerous positions with progressively greater responsibility. She has over 33 years of experience in healthcare claims administration with extensive knowledge in proposal preparation and transition oversight.
Jacki has held various management positions in claims processing, customer service, reporting, quality assurance and provider data management. Prior to her current role, Jacki served as Director of Systems Support, including oversight of system testing, change order management and medical review, in which she led the implementation of numerous large-scale projects.
Jacki earned her Bachelor of Science in Psychology, cum laude, from Francis Marion University, where she was awarded the President's Undergraduate Research Award. She obtained a Master of Science in Management from Troy University. Jacki is an active member of the Florence community, supporting numerous non-profit organizations. She serves on the personnel committee and women's ministry team at her local church.