Quality Awards & Certifications

Committed to a Higher Standard of Service

Recognized and certified by some of the world’s most respected developers of quality standards, PGBA delivers above and beyond in an industry where accuracy and accountability are essential.

BenchmarkPortal Center of Excellence Certification
PGBA is certified as a Center of Excellence, awarded by BenchmarkPortal, an industry leader in call center standards. The acclaimed BenchmarkPortal Contact Center Certification Center of Excellence Program involves a comprehensive process that uniquely combines Performance KPI benchmarking, customer feedback and agent feedback.

International Organization for Standardization (ISO) Quality Management System
PGBA is certified to ISO 9001:2015 Quality Management System Standards and appraised as Capability Maturity Model Integrated (CMMI), Level 3. We regularly review areas where improvement is possible and develop action plans to address these areas, continually taking our offerings to a higher level of quality.

Healthcare Best Compliance Practice
PGBA is a multi-year winner of the Health Ethics Trust’s annual Best Practice Award, which recognizes our organization for successfully implementing and adhering to compliance best practices. PGBA continuously strives to be 100 percent compliant in regulatory, statuary and procedural business practices.

A Proven Record of Quality Performance
ISO certification, CMMI best-in-class appraisal and multiple compliance awards are testaments to PGBA’s commitment to excellence. They reflect our dedication to continuous improvement in PGBA’s business practices and processes. Additionally, they demonstrate our aim to consistently exceed not only contracted requirements, but also the expectations of our clients, partners and industry.

CAGE Code: 3BLY2

DUNS Number: 119236318

NAICS Codes:
518210 – Data processing, hosting and related services
524114 – Direct health and medical insurance carriers
524292 – Third-party administration of insurance and pension funds (Primary)
541611 – Administrative management and general management consulting services
561110 – Data processing, hosting and related services

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