PGBA's record of high-volume claims management and customer service for almost 9 million health plan members each year is testament to the level of experience that resides within our organization.
This performance record is driven by a collective of individuals who consider working hand-in-hand with health plans to deliver quality care a calling, not a job. PGBA leadership professionals have an average of more than 25 years of continuous service. In a complex and rapidly changing regulatory environment, it's a level of career experience that makes a difference.
More than 31.9 million self-service transactions completed annually, which includes voice response unit and Web.