Our Employees

PGBA has built a reputation for providing exceptional customer service to nearly 9 million customers nationwide. The secret? Hiring and retaining self-motivated individuals who surpass customer expectations, time and again.

PGBA has invested in the cultural, training and development resources it takes to build a workforce inspired by a common purpose and committed to upholding the highest quality standards. Our workforce includes hundreds of highly skilled and expertly trained claims processors, customer service representatives, nurses, provider specialists, training specialists and many more.  Itís not surprising that our leadership team now has an average of more than 25 years of continuous service.  In a complex and rapidly changing regulatory environment, itís a level of career experience that makes a difference.

Leadership Team

Bruce Hughes
President and Chief Operating Officer (COO) of Government Programs ∑ PGBA, LLC
Mike Skarupa
President and COO ∑ PGBA, LLC
Mike Gurrera
Vice President and Chief Financial Officer (CFO) ∑ PGBA, LLC
Kay Andrews
Vice President, Operations ∑ PGBA, LLC
Jeff Littlefield
Vice President, Operations ∑ PGBA, LLC
Mark MacDougal
Vice President, Administrative & Strategic Services ∑ PGBA, LLC
Jamie Watson
Vice President, Operations ∑ PGBA, LLC
Cindy Connelly
Vice President, Information Systems ∑ PGBA, LLC 
Jordan D. Evans
Assistant Vice President, Technical Support ∑ PGBA, LLC
Myriam G. Alonso, Ph.D.
Assistant Vice President, Operations Training ∑ PGBA, LLC
Allen R. Jones
Assistant Vice President, Finance ∑ PGBA, LLC